Conflict management styles and strategies

What's the best way to deal with conflict?

How to manage conflict between individuals and between groups: Styles, approaches, and specific action steps.

Improving group dynamics when conflict occurs

"I plead with Euodia and I plead with Syntyche to agree with each other in the Lord." — Philippians 4:2

Peacemaking: Tips for recognizing and managing conflicts

Team unity: Five conflict-management approaches or techniques

Missionaries get into conflict with each other. Pastors and lay people get into conflict. Volunteers in ministry organizations find themselves in conflict. Human relations managers in businesses often find themselves managing situations of interpersonal conflict.

How can you manage disagreements in ways that build personal and collegial relationships rather than harming them? Such disagreements or conflicts can occur between individuals or between groups of people. Here are five strategies from conflict management theory for managing stressful situations. None is them is a "one-size-fits-all" solution. Which one is the best in a given situation will depend on a variety of factors, including an appraisal of the level of conflict.

• Collaborating: win/win
• Compromising: win some/lose some
• Accommodating: lose/win
• Competing: win/lose
• Avoiding: no winners/no losers

Collaborating

I win, you win

Symbol: Owl

Fundamental premise: Teamwork and cooperation help everyone achieve their goals while also maintaining relationships.

Strategic philosophy: The process of working through differences will lead to creative solutions that will satisfy both parties' concerns.

When to use:

• When there is a high level of trust
• When you don't want to have full responsibility
• When you want others to also have "ownership" of solutions
• When the people involved are willing to change their thinking as more information is found and new options are suggested
• When you need to work through animosity and hard feelings

Drawbacks:

• The process takes lots of time and energy.
• Some may take advantage of other people's trust and openness.

Compromising

You bend, I bend

Symbol: Fox

Fundamental premise: Winning something while losing a little is OK.

Strategic philosophy: Both ends are placed against the middle in an attempt to serve the "common good" while ensuring each person can maintain something of their original position.

When to use:

• When people of equal status are equally committed to goals
• When time can be saved by reaching intermediate settlements on individual parts of complex issues
• When goals are moderately important

Drawbacks:

• Important values and long-term objectives can be derailed in the process
• May not work if initial demands are too great
• Can spawn cynicism, especially if there's no commitment to honor the compromise solutions

Accommodating

I lose, you win

Symbol: Teddy Bear

Fundamental premise: Working toward a common purpose is more important than any of the peripheral concerns; the trauma of confronting differences may damage fragile relationships

Strategic philosophy: Appease others by downplaying conflict, thus protecting the relationship

When to use:

• When an issue is not as important to you as it is to the other person
• When you realize you are wrong
• When you are willing to let others learn by mistake
• When you know you cannot win
• When it is not the right time, and you would prefer to simply build credit for the future
• When harmony is extremely important
• When what the parties have in common is a good deal more important than their differences

Drawbacks:

• One's own ideas don't get attention.
• Credibility and influence can be lost.

Competing

I win, you lose

Symbol: Shark

Fundamental premise: Associates "winning" a conflict with competition.

Strategic philosophy: When goals are extremely important, one must sometimes use power to win.

When to use:

• When you know you are right
• When time is short, and a quick decision is needed
• When a strong personality is trying to steamroller you, and you don't want to be taken advantage of
• When you need to stand up for your rights

Drawbacks:

• Can escalate conflict
• Losers may retaliate

Avoiding

No winners, no losers

Symbol: Turtle

Fundamental premise: This isn't the right time or place to address this issue

Strategic philosophy: Avoids conflict by withdrawing, sidestepping, or postponing

When to use:

• When the conflict is small, and relationships are at stake
• When you're counting to ten to cool off
• When more important issues are pressing, and you feel you don't have time to deal with this particular one
• When you have no power, and you see no chance of getting your concerns met
• When you are too emotionally involved, and others around you can solve the conflict more successfully
• When more information is needed

Drawbacks:

• Important decisions may be made by default.
• Postponing taking action may make matters worse.

"What causes fights and quarrels among you? Don't they come from your desires that battle within you?" -- James 4:1

Note: This is a do-as-I-say,-not-as-I-do page. Even on my good days, I can explain how to mediate and resolve conflict better than I can actually do it. 🙂

    -- Howard Culbertson

Doing group presentations:         Creative methodologies     Dividing up the $100    

Leading a church missions council or committee:    Difficult group members    Meeting starters    Motivation candy     NMI resources    Bread pledge    Council president's checklist    Missions leader survivor kit

10/40 Window explanation and map     Seeking God's will?    African martyr's commitment     Mission trip fund-raising    Ten ways to ruin your mission trip    Nazarene Missions International resources