Doing exit interviews of church dropouts: Guidelines and suggestions

Can we learn something from people who leave our church?

Churches are usually healthier if they have low attrition rates. Research indicates that more than 60,000 people leave American churches each week and never go back. That dropout rate can often be reduced says, Lyle Pointer, veteran pastor and church health expert. He suggests talking to those who have left or dropped out of a local church to learn why they are no longer participating in that congregation's activities. Here are his suggestions and guidelines:

I estimate that 20-25% have returned to our church when they felt concern being expressed and understanding being offered. -- Lyle Pointer

arrow   Exit Interviews: Revealing Stories of Why People Are Leaving Church -- a book by William Hendricks [ buy book ]

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